Alpha888 Privacy Policy — Malaysia User Data Protection

1Information We Collect

Alpha888 collects several types of personal information in the course of providing services to you. Generally, this information falls into two main categories:

Information you provide directly:

• Full name, date of birth, and ID card number (for KYC identity verification).
• Email address and mobile number provided during registration.
• Bank account or digital wallet information for processing deposits and withdrawals.
• Copies of identity documents such as MyKad, passport, or other supporting documents when required.
• Communication information you send to our customer support team.

Information collected automatically:

• IP address, device type, operating system, and web browser used.
• In-platform activity data including games played, bets placed, and session duration.
• Cookies and tracking technologies that help us improve your user experience.
• Access logs and diagnostic data for security and technical troubleshooting purposes.

2Data Collection and Use Purpose

Every piece of information we collect has a clear and lawful purpose. Alpha888 uses your personal data for the following purposes:

We will not use your data for any purposes beyond those stated above without obtaining your prior consent.

3Data Sharing with Third Parties

Alpha888 does not sell your personal data to any third party. However, there are certain situations where we need to share information with the following parties for platform operations:

• Payment service providers — such as banks, card processors, and digital wallets, to enable your financial transactions to be processed securely.
• Game software providers — third-party game providers may receive session data required to run games properly.
• Regulatory authorities — Alpha888 complies with all legal requests from relevant regulatory bodies, law enforcement agencies, or courts.
• Technical support service providers — companies that assist us in managing IT infrastructure, cybersecurity, and customer support, subject to strict confidentiality agreements.

All third parties we work with are required to comply with data protection standards equal to or higher than our Privacy Policy. We are not responsible for the privacy practices of third parties that you access independently outside the Alpha888 platform.

4Cookies & Tracking Technologies

Alpha888 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies — required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies — saves your preferences such as language, display settings, and other preferences for a more personalised experience.
• Analytical cookies — helps us understand how users interact with the platform so we can make meaningful improvements.
• Marketing cookies — used to display relevant promotions to you based on your interests and activity, only with your consent.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the full functionality of the Alpha888 platform.

5Data Security & Protective Measures

Alpha888 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• Transmission encryption — all communications between your browser/app and our servers use the latest TLS protocols.
• Storage encryption — sensitive data is stored in encrypted form using AES-256 encryption algorithms.
• Two-factor authentication (2FA) — available and encouraged for all member accounts as an additional layer of security.
• 24/7 security monitoring — our systems are continuously monitored to detect any threats or suspicious activity.
• Regular penetration testing — we conduct regular security audits and penetration testing by independent security experts.
• Staff training — all staff who handle personal data receive comprehensive data protection training.

6Data Retention Period

Alpha888 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data — retained for the duration your account is active and for a reasonable period following account closure.
• Financial transaction records — retained for a minimum of seven (7) years in accordance with financial and anti-money laundering legal requirements.
• KYC Documents — retained for the period specified by the relevant regulatory authorities.
• Customer support communication logs — retained for three (3) years for reference and dispute resolution purposes.
• Analytics data — stored in anonymised form after a certain period and can no longer be linked to an individual's identity.

When data is no longer needed and there is no legal obligation to retain it, Alpha888 will securely delete or anonymise that data.

7Cross-Border Data Transfers

In the course of our global operations, your personal data may be transferred to and stored on servers located outside Malaysia. When this occurs, Alpha888 ensures that:

• The recipient country or region maintains an adequate level of data protection, or
• Appropriate safeguards are in place, such as standard contractual clauses or binding data processing agreements, or
• The transfer is necessary to perform a contract between you and alpha888.

We do not transfer your personal data to countries that lack comparable privacy protections without first taking appropriate additional safeguards.

8Children's Privacy

The alpha888 platform is strictly for adult users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that we have unknowingly collected personal data from children or minors, the account in question will be closed immediately and the related data will be promptly deleted from our systems.

If you believe that a minor has registered an account using false information, please contact our support team immediately.

9How to Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise any of your privacy rights, please contact our data protection team through the following channels:

• Live Chat — available 24 hours a day, 7 days a week via the chat icon at the corner of the platform.
• Support email — send your privacy enquiries to our support email address: [email protected]
• Help Centre — visit the FAQ for answers to frequently asked privacy-related questions.

We aim to respond to all privacy-related enquiries within 5 working days. For more complex requests such as data transfer or deletion, processing may take up to 30 working days.

10Privacy Policy Amendments

Alpha888 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Whenever we make significant changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying in-platform notifications during your next login session.
• Sending an email notification to the address registered in your account for significant changes.

Your continued use of the alpha888 platform after any Privacy Policy changes take effect will be considered your acceptance of the updated terms. We encourage you to review this page periodically.